Refunds, Cancellations & Terms of Service Policy

Palm Breeze Marketing Co

At Palm Breeze Marketing Co, we provide professional marketing and digital services tailored to the individual needs of each client. As our services involve time, strategy, planning, creative work and other resources, refunds and cancellations are handled differently from businesses selling physical products.

Change of Mind

Due to the nature of our services, Palm Breeze Marketing Co does not generally provide refunds for change of mind once work has commenced.

Where a service has been purchased but work has not yet commenced, a cancellation and refund may be considered at our discretion. Any administrative costs, consultation time, planning already undertaken or non-refundable expenses incurred on behalf of the client may be deducted from the refund.

Deposits and Upfront Payments

Where a deposit or upfront payment is required to secure a project, service or booking, this payment may become non-refundable once work has commenced.

This includes time spent on activities such as:

• Client consultations and onboarding
• Research and strategy development
• Account setup
• Content planning
• Campaign development
• Graphic or creative development
• Website planning or development
• Advertising setup
• Other work undertaken specifically for the client

Any deposit and payment terms specific to a project will be outlined in the relevant proposal, quote, invoice or service agreement.

Cancellations

Clients wishing to cancel a service should provide written notice to Palm Breeze Marketing Co as soon as possible.

Where work has already commenced, the client will be responsible for payment for all work completed up to the cancellation date, together with any non-refundable third-party costs incurred on their behalf.

For ongoing or recurring marketing services, any cancellation notice periods specified in the client's service agreement or package terms will apply.

Completed Services

Once a service has been substantially or fully completed and delivered in accordance with the agreed scope of work, refunds will generally not be provided for change of mind.

If you believe there is an issue with the service provided, please contact us as soon as possible so that we can review the matter and work towards an appropriate resolution.

Revisions and Scope Changes

Where revisions are included within a service or package, the number and nature of those revisions may be specified in the relevant service description, proposal or agreement.

Requests that fall outside the original agreed scope of work may incur additional fees. We will communicate any additional charges before undertaking substantial additional work.

Advertising and Third-Party Costs

Fees paid directly to third-party platforms or providers are separate from Palm Breeze Marketing Co's service fees unless otherwise stated.

This may include costs such as:

• Meta advertising spend
• Google advertising spend
• Website hosting
• Domain registrations
• Software subscriptions
• Stock images or licensed content
• Third-party applications or services

Palm Breeze Marketing Co is not responsible for refunding amounts paid directly to third-party providers. Refunds for these costs are subject to the relevant provider's own terms and policies.

Marketing Results

While Palm Breeze Marketing Co will provide services with professional care and skill, marketing outcomes can be influenced by many factors outside our control.

Unless expressly agreed otherwise in writing, we do not guarantee specific results such as a particular number of leads, sales, followers, website visitors, enquiries, conversions or return on advertising spend.

This does not limit any rights or remedies you may have under the Australian Consumer Law.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Where a service does not meet a consumer guarantee under applicable law, you may be entitled to a remedy as provided by law.

Contact Us

If you have concerns about a service you have purchased or would like to request a cancellation or refund, please contact Palm Breeze Marketing Co in writing to hello@palmbreezemarketingco.com.au

We will assess requests individually, taking into consideration the service purchased, the amount of work already completed and any applicable consumer law obligations.

Last updated: September 2026