Refunds, Cancellations & Terms of Service Policy

Palm Breeze Marketing Co

At Palm Breeze Marketing Co, we provide professional marketing and digital services tailored to the individual needs of each client. As our services involve time, strategy, planning, creative work and other resources, refunds and cancellations are handled differently from businesses selling physical products.

Change of Mind

Due to the nature of our services, Palm Breeze Marketing Co does not generally provide refunds for change of mind once work has commenced.

Where a service has been purchased but work has not yet commenced, a cancellation and refund may be considered at our discretion. Any administrative costs, consultation time, planning already undertaken or non-refundable expenses incurred on behalf of the client may be deducted from the refund.

Deposits and Upfront Payments

Where a deposit or upfront payment is required to secure a project, service or booking, this payment may become non-refundable once work has commenced.

This includes time spent on activities such as:

• Client consultations and onboarding
• Research and strategy development
• Account setup
• Content planning
• Campaign development
• Graphic or creative development
• Website planning or development
• Advertising setup
• Other work undertaken specifically for the client

Any deposit and payment terms specific to a project will be outlined in the relevant proposal, quote, invoice or service agreement.

Cancellations

Clients wishing to cancel a service should provide written notice to Palm Breeze Marketing Co as soon as possible.

Where work has already commenced, the client will be responsible for payment for all work completed up to the cancellation date, together with any non-refundable third-party costs incurred on their behalf.

For ongoing or recurring marketing services, any cancellation notice periods specified in the client's service agreement or package terms will apply.

Completed Services

Once a service has been substantially or fully completed and delivered in accordance with the agreed scope of work, refunds will generally not be provided for change of mind.

If you believe there is an issue with the service provided, please contact us as soon as possible so that we can review the matter and work towards an appropriate resolution.

Revisions and Scope Changes

Where revisions are included within a service or package, the number and nature of those revisions may be specified in the relevant service description, proposal or agreement.

Requests that fall outside the original agreed scope of work may incur additional fees. We will communicate any additional charges before undertaking substantial additional work.

Advertising and Third-Party Costs

Fees paid directly to third-party platforms or providers are separate from Palm Breeze Marketing Co's service fees unless otherwise stated.

This may include costs such as:

• Meta advertising spend
• Google advertising spend
• Website hosting
• Domain registrations
• Software subscriptions
• Stock images or licensed content
• Third-party applications or services

Palm Breeze Marketing Co is not responsible for refunding amounts paid directly to third-party providers. Refunds for these costs are subject to the relevant provider's own terms and policies.

Marketing Results

While Palm Breeze Marketing Co will provide services with professional care and skill, marketing outcomes can be influenced by many factors outside our control.

Unless expressly agreed otherwise in writing, we do not guarantee specific results such as a particular number of leads, sales, followers, website visitors, enquiries, conversions or return on advertising spend.

This does not limit any rights or remedies you may have under the Australian Consumer Law.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Where a service does not meet a consumer guarantee under applicable law, you may be entitled to a remedy as provided by law.

Contact Us

If you have concerns about a service you have purchased or would like to request a cancellation or refund, please contact Palm Breeze Marketing Co in writing to hello@palmbreezemarketingco.com.au

We will assess requests individually, taking into consideration the service purchased, the amount of work already completed and any applicable consumer law obligations.

Last updated: September 2026

Terms of Service

Palm Breeze Marketing Co
Last updated: September 2026

Welcome to Palm Breeze Marketing Co. By purchasing a service, engaging Palm Breeze Marketing Co, or using this website, you agree to the following Terms of Service.

1. Our Services

Palm Breeze Marketing Co provides marketing-related services, which may include marketing strategy, social media services, marketing workshops, paid advertising support and management, website services, content creation, audits, consultations and other related marketing services.

The exact inclusions of each service are outlined within the relevant service description, proposal, quote or written agreement provided to the client.

2. Payments

Payment is required in accordance with the payment terms displayed at the time of purchase or outlined in your invoice, quote or service agreement.

Work may not commence until the required payment or deposit has been received.

Any additional work requested outside the original scope of the purchased service may incur an additional fee. The client will be advised of additional charges before this work is undertaken.

3. Client Information & Questionnaires

Clients are responsible for providing accurate, complete and timely information required for Palm Breeze Marketing Co to perform the purchased service.

Where an onboarding or business questionnaire is provided, clients should complete this as thoroughly as possible.

Delays in providing information, approvals, account access, images, branding materials or other required content may result in delays to the delivery of the service.

4. Account Access & Confidentiality

Some services may require the client to provide Palm Breeze Marketing Co with access to business platforms or accounts, including social media accounts, Meta Business Manager, advertising accounts, websites or other third-party platforms.

Any access or confidential business information provided will be used only as reasonably necessary to provide the agreed services and will be handled professionally and confidentially.

Clients remain responsible for maintaining appropriate ownership, security and administrative access to their business accounts.

5. Turnaround Times

Any turnaround times provided are estimates unless a specific deadline has been agreed to in writing.

Palm Breeze Marketing Co will make reasonable efforts to complete services within the stated timeframe; however, delays may occur due to client response times, third-party platforms, technical issues or circumstances outside our reasonable control.

6. Revisions & Scope of Work

Services include only the work and revisions described within the relevant service package, proposal or agreement.

Requests that fall outside the original scope may be quoted separately.

Where client approval is required, the client is responsible for reviewing work carefully before providing approval.

7. Marketing & Advertising Results

Palm Breeze Marketing Co uses professional knowledge, research and marketing practices when providing services. However, marketing results can be affected by many factors outside our control.

We do not guarantee specific results, including particular numbers of leads, sales, followers, engagement, website traffic, advertising performance, revenue or return on investment.

For paid advertising services, advertising spend paid to platforms such as Meta or Google is separate from Palm Breeze Marketing Co's service fees unless expressly stated otherwise.

8. Third-Party Platforms

Some services rely on third-party platforms and providers, including social media platforms, advertising platforms, website providers and other software.

Palm Breeze Marketing Co is not responsible for outages, policy changes, account restrictions, algorithm changes, platform errors or other actions taken by third-party providers that are outside our reasonable control.

9. Intellectual Property

Unless otherwise agreed, Palm Breeze Marketing Co retains ownership of its pre-existing intellectual property, including templates, processes, systems, frameworks and methodologies.

Once full payment has been received, clients may use final materials created specifically for their business in accordance with the purpose for which they were supplied.

Third-party assets, software, fonts, stock imagery, templates or other licensed materials remain subject to their respective licence terms.

10. Client-Supplied Content

The client confirms that they have the necessary rights or permission to provide and use any logos, photographs, videos, written content, trademarks or other materials supplied to Palm Breeze Marketing Co.

Palm Breeze Marketing Co is not responsible for claims arising from client-supplied materials where the client did not have the appropriate permission or rights to use those materials.

11. Cancellations & Refunds

Cancellations and refund requests are handled in accordance with Palm Breeze Marketing Co's Refunds, Cancellations & Service Policy.

Because services involve time, planning, research and professional work, change-of-mind refunds may not be available once work has commenced.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

12. Communication & Approvals

Clients are responsible for responding to requests for information, feedback and approvals within a reasonable timeframe.

Palm Breeze Marketing Co is not responsible for delays caused by outstanding client information or approvals.

Where a client approves content, advertising, designs, website changes or other work, that approval will generally be treated as authorisation to proceed.

13. Limitation of Liability

To the extent permitted by law, Palm Breeze Marketing Co will not be responsible for indirect or consequential loss arising from the use of our services, including loss of profits, revenue, opportunities or business resulting from matters outside our reasonable control.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

14. Changes to Services or Terms

Palm Breeze Marketing Co may update these Terms of Service from time to time. The version published on our website will display the date it was most recently updated.

For services already purchased, any specific terms agreed at the time of purchase will continue to apply where appropriate.

15. Contact

If you have questions regarding these Terms of Service or a service you have purchased, please contact Palm Breeze Marketing Co using the contact details provided on our website.

By purchasing a service from Palm Breeze Marketing Co, you acknowledge that you have read and agree to these Terms of Service.